BILLY & POP STORE POLICIES
We value your custom and really hope you enjoy our clothes as much as we enjoyed making them.
Below are our policies to make your shopping experience a great one!
All the products sold here at Billy & Pop are designed and hand made by me, Lauren, here in London.
I take the utmost care when producing each item to ensure it meets my own high standards.
Each item is checked, ironed and carefully packaged before posting out to you.
SHIPPING AND DELIVERY
CHRISTMAS SHIPPING DATES
The countdown to Christmas is well and truly underway. It's a busy time of year and I will aim to make all orders and post them out to you to receive by Christmas. However, please be aware of the Royal Mail last posting dates, as once I've sent your order it's up the postal system at this very busy time of year!
Within UK (2nd Class) - please place your order by Sunday 16th December
(I could do 1st Class or Special Delivery at an additional cost to you - please contact me for costs and deadlines)
Australia & NZ - please place your order by Saturday 8th December
Europe, Canada & USA - please place your order by Wednesday 12th December
Rest of the world - please place your order by Wednesday 5th December
All UK all orders are shipped via Royal Mail with a proof of postage. If you would prefer Recorded Delivery or Special Delivery please contact us prior to making payment as there may be additional postage costs to cover this.
International orders are sent via tracked airmail and, depending on the country you live in, can take up to 20 business days to arrive.
Customs fees, taxes and charges – you are responsible for paying any customs fees, taxes or charges that your country’s import laws impose. Please contact your customs office for more information.
OUR RETURNS POLICY
We gladly accept returns and exchanges:
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us if there is an issue with your order and we will help make it right!
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To fulfil orders;
To communicate with Users if there an issue with an order;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your personal information?
Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
Some cookies are required to enjoy and use the full functionality of this website.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org .
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.